Call Center Manager

Job Reference: 23063-Call center manager
Company: RecruitArab - recruiter
Industry: Energy
Position: Call Center Manager in Energy Sector
Location: Dubai, UAE
Closing Date: 2024-09-07
Email Address: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Call Center Manager to join our team in Dubai, specializing in the energy sector. The ideal candidate will have a strong background in managing call center operations, with a focus on delivering exceptional customer service and driving operational efficiency.

Responsibilities:
- Lead and manage a team of call center agents to ensure high levels of customer service and satisfaction.
- Develop and implement strategies to improve call center performance, including service level agreements, call handling procedures, and quality assurance processes.
- Monitor and analyze call center metrics to identify areas for improvement and implement solutions to enhance operational efficiency.
- Train, mentor, and coach call center agents to improve their performance and achieve targets.
- Collaborate with other departments to ensure seamless communication and coordination between teams.
- Handle escalated customer complaints and provide resolution to ensure customer satisfaction.
- Stay updated on industry trends and best practices in call center management to drive continuous improvement.

Requirements:
- Bachelor's degree in Business Administration or a related field.
- Minimum of 5 years of experience in call center management, preferably in the energy sector.
- Strong leadership and communication skills.
- Proven track record of achieving and exceeding call center targets.
- Excellent problem-solving abilities and attention to detail.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of call center software and systems.

If you meet the above requirements and are passionate about delivering exceptional customer service in the energy sector, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-07.


Please inculde this job reference [23063-Call center manager] in the email when you send your application.

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