Help Desk Operations Program Manager

Job Reference: 25334-Help desk operations program manager
Company: RecruitArab - recruiter
Industry: Construction
Job Title: Help Desk Operations Program Manager
Location: Dubai, UAE
Industry: Construction
Closing Date: 2024-09-27
Email Address: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Help Desk Operations Program Manager to join our team in Dubai. The ideal candidate will have a strong background in managing help desk operations within the construction industry and will be responsible for overseeing all aspects of the help desk program.

Key Responsibilities:
- Develop and implement help desk policies and procedures to ensure efficient and effective operations
- Manage a team of help desk staff, including hiring, training, and performance evaluations
- Monitor help desk performance metrics and implement strategies to improve efficiency and customer satisfaction
- Coordinate with other departments to ensure timely resolution of help desk issues
- Develop and maintain relationships with external vendors and service providers
- Stay up to date on industry best practices and technologies to continuously improve help desk operations

Requirements:
- Bachelor's degree in Business Administration, Information Technology, or related field
- [X] years of experience in help desk operations, preferably in the construction industry
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to thrive in a fast-paced, dynamic environment
- Knowledge of help desk software and tools

If you meet the above requirements and are looking for a challenging and rewarding opportunity, we encourage you to apply for the position of Help Desk Operations Program Manager. Please send your resume and cover letter to apply@emiratesrecruiter.com.


Please inculde this job reference [25334-Help desk operations program manager] in the email when you send your application.

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