Senior Service Technician

Job Reference: 31097-Senior service technician
Company: RecruitArab - recruiter
Industry: Financial Services
Job Title: Senior Service Technician

Location: Dubai, UAE
Industry: Financial Services
Closing Date: 2024-09-18
Email for Application: apply@emiratesrecruiter.com

Job Summary:
We are seeking a highly skilled and motivated Senior Service Technician to join our dynamic team in Dubai's vibrant financial services sector. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and the ability to work collaboratively in a fast-paced environment. As a Senior Service Technician, you will play a crucial role in ensuring the reliable operation of our financial systems and services, contributing to the overall success of our organization.

Key Responsibilities:

1. Technical Support and Troubleshooting:
- Provide advanced technical support for financial hardware and software systems, including ATMs, point-of-sale (POS) systems, and network infrastructure.
- Diagnose and resolve complex issues related to service outages, system malfunctions, and connectivity problems.
- Collaborate with internal teams and external vendors to identify root causes and implement effective solutions.

2. System Maintenance and Upgrades:
- Conduct regular maintenance checks and system upgrades to ensure optimal performance and compliance with industry standards.
- Develop and execute preventive maintenance plans for critical systems to minimize downtime and enhance service reliability.

3. Documentation and Reporting:
- Maintain accurate records of service requests, incidents, and resolutions using the company’s ticketing system.
- Generate detailed reports on system performance, recurring issues, and maintenance activities for management review.

4. Customer Interaction:
- Serve as a point of contact for client inquiries and technical support, providing timely and professional assistance.
- Train and mentor junior technicians, sharing expertise and best practices to foster a culture of continuous improvement.

5. Compliance and Security:
- Ensure that all service activities comply with regulatory requirements and corporate policies, particularly regarding data protection and security.
- Assist in the implementation of security measures to protect financial systems from potential threats and vulnerabilities.

6. Project Participation:
- Participate in the planning and execution of new system implementations and upgrades, providing technical input and support during project phases.
- Collaborate with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.

Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- A minimum of 5 years of experience in technical support or service technician roles within the financial services industry.
- Strong knowledge of financial systems, hardware, and software, including familiarity with banking technologies.
- Proven experience in troubleshooting and resolving technical issues in a timely manner.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.

Skills:

- Proficient in diagnosing hardware and software problems.
- Strong analytical and problem-solving abilities.
- Experience with networking, system administration, and database management.
- Familiarity with relevant industry regulations and standards.
- Ability to work independently and manage multiple priorities in a fast-paced environment.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment in one of the world's leading financial hubs.

If you are a dedicated and experienced technician looking to advance your career in the financial services sector, we invite you to apply for the Senior Service Technician position. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-18. We look forward to hearing from you!


Please inculde this job reference [31097-Senior service technician] in the email when you send your application.

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