Bilingual Customer Service Representative

Job Reference: 20721-Bilingual customer service representative
Company: RecruitArab - recruiter
Industry: Education
Position: Bilingual Customer Service Representative

Location: Dubai, UAE

Closing Date: 2024-09-14

Email Application to: apply@emiratesrecruiter.com

We are seeking a dynamic and customer-oriented Bilingual Customer Service Representative to join our team in Dubai. The ideal candidate will have strong communication skills in both English and Arabic, as well as a passion for providing exceptional customer service.

Key Responsibilities:
- Handle incoming calls and emails from customers in a professional and timely manner
- Assist customers with inquiries, concerns, and feedback regarding our educational services
- Provide accurate information about our programs, courses, and registration processes
- Process registrations, payments, and refunds efficiently and accurately
- Collaborate with other departments to resolve customer issues and escalate when necessary
- Maintain customer records and update information as needed
- Assist with marketing initiatives by promoting our services to potential customers
- Stay up-to-date on industry trends and developments to better assist customers

Requirements:
- Fluency in both English and Arabic is required
- At least 2-5 years of experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- Bachelor's degree in a related field is preferred

If you are a customer-focused individual with a passion for education and helping others, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-14.


Please inculde this job reference [20721-Bilingual customer service representative] in the email when you send your application.

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