Bilingual Customer Service Representative

Job Reference: 29925-Bilingual customer service representative
Company: RecruitArab - recruiter
Industry: Information Technology
Position: Bilingual Customer Service Representative (Information Technology)

Location: Dubai

Closing Date: 2024-09-23

Email Application to: apply@emiratesrecruiter.com

We are seeking a dynamic and customer-focused Bilingual Customer Service Representative to join our team in Dubai. The ideal candidate will have a strong background in Information Technology and excellent communication skills in both English and Arabic.

Responsibilities:
- Serve as the primary point of contact for customers seeking technical assistance over the phone or email
- Respond to customer inquiries and provide support on a wide range of IT products and services
- Troubleshoot technical issues and provide timely resolution to customer concerns
- Escalate complex issues to the appropriate department for further assistance
- Maintain accurate records of customer interactions and transactions
- Provide feedback to the product development team based on customer insights and feedback
- Stay current on industry trends and developments to better assist customers

Requirements:
- Bachelor's degree in Information Technology or related field
- Fluent in both English and Arabic
- [X] years of experience in customer service or technical support role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Knowledge of IT systems and software
- Excellent problem-solving skills and attention to detail

If you are passionate about customer service and have a background in Information Technology, we want to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-23.


Please inculde this job reference [29925-Bilingual customer service representative] in the email when you send your application.

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