Call Center Manager Assistant

Job Reference: 28433-Call center manager assistant
Company: RecruitArab - recruiter
Industry: Financial Services
Job Title: Call Center Manager Assistant

Location: Sharjah, UAE

Industry: Financial Services

Closing Date: 2024-09-24

Email Address: apply@emiratesrecruiter.com

We are currently seeking a dynamic and experienced Call Center Manager Assistant to join our team in Sharjah. The ideal candidate will have prior experience in a call center environment within the financial services industry.

Key Responsibilities:
- Assist the Call Center Manager in overseeing daily operations and ensuring smooth functioning of the call center
- Supervise and support call center agents to ensure high levels of customer service and efficiency
- Handle escalated customer inquiries and provide resolution in a timely manner
- Monitor call center metrics and performance indicators to identify areas for improvement
- Assist in training and onboarding new call center agents
- Generate reports and analyze data to make informed decisions and recommendations
- Collaborate with other departments to ensure seamless communication and coordination
- Stay up to date with industry trends and best practices to enhance call center operations

Requirements:
- Bachelor's degree in Business Administration or related field
- [Number] years of experience in a call center environment, preferably in the financial services industry
- Strong leadership and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office suite and call center software
- Excellent problem-solving and decision-making abilities

If you meet the above requirements and are looking to take the next step in your career, we encourage you to apply for the Call Center Manager Assistant position in Sharjah. Please send your updated resume to apply@emiratesrecruiter.com by the closing date. Thank you for your interest in joining our team.


Please inculde this job reference [28433-Call center manager assistant] in the email when you send your application.

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