Customer Care Manager

Job Reference: 26193-Customer care manager
Company: RecruitArab - recruiter
Industry: Information Technology
Position: Customer Care Manager
Location: Ras Al Khaimah, United Arab Emirates
Industry: Information Technology
Closing Date: 2024-09-05
Email Address: apply@emiratesrecruiter.com

We are seeking an experienced Customer Care Manager to join our team in Ras Al Khaimah. The ideal candidate will have a strong background in customer service and management within the Information Technology industry.

Responsibilities:
- Oversee a team of customer care representatives, providing guidance, support, and training as needed
- Develop and implement customer care strategies to enhance customer satisfaction and retention
- Monitor customer interactions to ensure quality and adherence to company policies and procedures
- Analyze customer feedback and data to identify trends and areas for improvement
- Collaborate with other departments, such as sales and product development, to address customer issues and improve overall customer experience
- Handle escalated customer complaints and provide resolutions in a timely and professional manner
- Stay up-to-date on industry trends and best practices in customer care management
- Prepare regular reports on customer care performance and metrics for senior management

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- [Number] years of experience in customer service or customer care management, preferably in the Information Technology industry
- Excellent communication and interpersonal skills
- Strong leadership abilities and the ability to motivate and inspire a team
- Proficiency in CRM software and other customer care tools
- Ability to work well under pressure and manage multiple priorities
- Fluency in English; knowledge of Arabic is a plus

If you meet the requirements and are passionate about delivering exceptional customer care, we want to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-05.


Please inculde this job reference [26193-Customer care manager] in the email when you send your application.

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