Help Desk Operations Program Manager

Job Reference: 25176-Help desk operations program manager
Company: RecruitArab - recruiter
Industry: Healthcare
Position: Help Desk Operations Program Manager
Location: Dubai, UAE
Industry: Healthcare

Job Description:

We are looking for a highly skilled Help Desk Operations Program Manager to join our team in Dubai, UAE. The ideal candidate will have experience in managing help desk operations in the healthcare industry and possess excellent leadership and communication skills.

Responsibilities:
- Oversee the day-to-day operations of the help desk team, ensuring all support tickets are resolved in a timely manner
- Develop and implement strategies to improve the efficiency and effectiveness of the help desk operations
- Collaborate with cross-functional teams to identify and address technical issues
- Monitor help desk performance metrics and generate reports for management
- Train and mentor help desk staff to enhance their skills and knowledge
- Stay up-to-date on industry trends and best practices in help desk operations
- Ensure compliance with healthcare regulations and data security standards

Requirements:
- Bachelor's degree in Information Technology or related field
- [Number] years of experience in help desk operations, preferably in the healthcare industry
- Proven experience in managing a team of help desk professionals
- Strong knowledge of ITIL framework and best practices
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Strong problem-solving skills and attention to detail

Closing Date: 2024-09-25
To apply, please send your resume and cover letter to apply@emiratesrecruiter.com.


Please inculde this job reference [25176-Help desk operations program manager] in the email when you send your application.

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