Help Desk Operations Program Manager

Job Reference: 28826-Help desk operations program manager
Company: RecruitArab - recruiter
Industry: Education
Position: Help Desk Operations Program Manager

Location: Dubai, UAE

Closing Date: 2024-09-22

Email Address: apply@emiratesrecruiter.com

We are seeking a highly motivated and experienced Help Desk Operations Program Manager to join our team in Dubai, UAE. The successful candidate will be responsible for overseeing the day-to-day operations of the help desk department within an educational institution.

Key Responsibilities:
- Manage a team of help desk support staff to ensure timely and efficient resolution of technical issues for students, faculty, and staff
- Develop and implement operational policies and procedures to improve the overall efficiency and effectiveness of the help desk department
- Monitor help desk performance metrics and develop strategies to improve customer satisfaction and service levels
- Collaborate with IT teams to address technical issues and escalate complex problems as needed
- Conduct regular training sessions for help desk staff to enhance their technical skills and customer service abilities
- Stay up-to-date on the latest technology trends and best practices in help desk operations

Requirements:
- Bachelor's degree in Information Technology or related field
- [Random number] years of experience in help desk operations or technical support role
- Strong knowledge of help desk software and ticketing systems
- Excellent communication and interpersonal skills
- Proven leadership abilities and team management experience
- Ability to work effectively in a fast-paced and dynamic environment

This is an exciting opportunity for a talented individual to make a significant impact within the education sector in Dubai. If you are passionate about technology and customer service, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by the closing date.


Please inculde this job reference [28826-Help desk operations program manager] in the email when you send your application.

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