Senior Customer Service Manager

Job Reference: 28552-Senior customer service manager
Company: RecruitArab - recruiter
Industry: Retail
Position: Senior Customer Service Manager
Location: Sharjah, UAE (Retail)

We are seeking a highly experienced and dedicated Senior Customer Service Manager to join our team in Sharjah. The ideal candidate will have a passion for delivering exceptional customer service, strong leadership skills, and a proven track record of successfully managing a team in a retail environment.

Responsibilities:
- Oversee and manage the customer service team to ensure high levels of customer satisfaction
- Develop and implement customer service policies and procedures to enhance the overall customer experience
- Monitor and analyze customer feedback to identify areas for improvement
- Train and mentor customer service representatives to ensure they are equipped to provide excellent service
- Handle escalated customer complaints and issues in a timely and professional manner
- Collaborate with other departments to address customer concerns and improve overall operations
- Monitor customer service metrics and KPIs to track performance and identify areas for improvement
- Stay up-to-date on industry trends and best practices in customer service to continuously improve processes

Requirements:
- Bachelor's degree in Business Administration or relevant field
- [Number] years of experience in customer service management in a retail environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proven track record of delivering high levels of customer satisfaction
- Proficiency in customer service software and CRM systems
- Ability to work in a fast-paced environment and handle multiple priorities
- Fluency in English; Arabic language skills are a plus

Closing Date: 2024-09-12
To apply, please send your resume and cover letter to apply@emiratesrecruiter.com.


Please inculde this job reference [28552-Senior customer service manager] in the email when you send your application.

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