Technical Assistant

Job Reference: 31583-Technical assistant
Company: RecruitArab - recruiter
Industry: Information Technology
Job Title: Technical Assistant - Information Technology

Location: Dubai, UAE
Closing Date: 2024-09-23
Email for Application: apply@emiratesrecruiter.com

Job Description:

We are seeking a motivated and detail-oriented Technical Assistant to join our dynamic Information Technology team in Dubai. The ideal candidate will provide essential support to our IT department, ensuring the seamless operation of our technology systems and services. This role is perfect for individuals looking to develop their skills in a fast-paced environment and contribute to innovative projects.

Key Responsibilities:

- Technical Support: Provide first-line technical support to end-users for hardware, software, and networking issues. Troubleshoot and resolve problems in a timely manner to minimize downtime.

- System Maintenance: Assist in the maintenance and monitoring of IT systems and networks, including servers, workstations, and telecommunications equipment. Ensure all systems are operational and up to date.

- Documentation: Create and maintain comprehensive documentation for IT processes, procedures, and user guides. Prepare reports on system performance, incidents, and resolutions.

- Installation and Configuration: Support the installation, configuration, and upgrade of IT hardware and software. Assist with the deployment of new technology solutions across the organization.

- Inventory Management: Help manage IT inventory, including tracking hardware and software assets, and coordinating with vendors for procurement and service agreements.

- User Training: Assist in training staff on new technologies and software applications. Provide guidance and support to enhance user experience and productivity.

- Collaboration: Work closely with other IT team members to support ongoing projects and initiatives. Participate in team meetings and contribute to the development of IT strategies and solutions.

- Compliance: Ensure compliance with company policies and procedures regarding IT security and data protection. Assist in implementing security measures and monitoring for potential risks.

Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
- A minimum of 3 years of experience in a technical support or IT assistant role.
- Strong knowledge of computer hardware, software applications, and networking concepts.
- Familiarity with operating systems (Windows, macOS, Linux) and common software packages (Microsoft Office, antivirus solutions).
- Excellent problem-solving skills and the ability to work independently as well as part of a team.
- Strong communication and interpersonal skills, with a customer-oriented approach.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Knowledge of ITIL practices and experience with helpdesk systems (preferred).

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
- Exposure to the latest technologies and projects in the IT industry.

If you are passionate about technology and eager to contribute to a thriving team in Dubai, we encourage you to apply for the Technical Assistant position. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-23.

We look forward to welcoming a new member to our team!


Please inculde this job reference [31583-Technical assistant] in the email when you send your application.

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