Call Center Operations Manager

Job Reference: 21747-Call Center Operations Manager
Company: RecruitArab - recruiter
Industry: Real Estate
Job Title: Call Center Operations Manager

Location: Dubai, UAE

Closing Date: 2024-09-06

Email application to: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Call Center Operations Manager to join our Real Estate team in Dubai. The successful candidate will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective customer service delivery, and driving performance improvements.

Key Responsibilities:
- Manage and lead a team of call center agents to ensure high levels of customer satisfaction and productivity
- Develop and implement performance metrics to measure the effectiveness of the call center operations
- Monitor and analyze call center performance data to identify trends and areas for improvement
- Implement training programs to enhance the skills and knowledge of call center staff
- Collaborate with other departments to ensure seamless communication and coordination of activities
- Manage call center budget and expenses to ensure cost-effectiveness
- Implement strategies to increase customer retention and satisfaction levels
- Stay up-to-date with industry trends and best practices in call center operations

Requirements:
- Bachelor's degree in Business Administration or related field
- [Number] years of experience in call center operations, preferably in the Real Estate industry
- Proven track record of successfully managing a call center team
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Ability to analyze data and make informed decisions
- Proficiency in Microsoft Office suite and call center software

If you are a dynamic and results-driven individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application to apply@emiratesrecruiter.com by 2024-09-06.


Please inculde this job reference [21747-Call Center Operations Manager] in the email when you send your application.

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