Case Assistant

Job Reference: 32301-Case Assistant
Company: RecruitArab - recruiter
Industry: Retail
Job Title: Case Assistant

Location: Sharjah, United Arab Emirates

Job Type: Full-time

Closing Date: 2024-10-01

Email for Applications: apply@emiratesrecruiter.com

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Job Description:

We are seeking a dedicated and detail-oriented Case Assistant to join our dynamic team in the retail sector in Sharjah. The ideal candidate will play a crucial role in supporting the case management process, ensuring that all customer inquiries and concerns are handled efficiently and professionally. This position requires strong organizational skills, excellent communication abilities, and a commitment to exceptional customer service.

Key Responsibilities:

- Assist in managing and tracking customer cases, including inquiries, complaints, and feedback related to retail products and services.
- Serve as the primary point of contact for customers, providing timely and accurate information regarding case status and resolution timelines.
- Collaborate with various departments, including sales, customer service, and logistics, to gather necessary information and facilitate efficient case resolution.
- Maintain detailed records of case interactions, correspondence, and resolutions in the case management system.
- Analyze case trends and prepare reports to identify areas for improvement in customer service and product offerings.
- Ensure compliance with company policies and procedures while handling sensitive customer information.
- Assist in training new staff members on case management protocols and customer service best practices.
- Participate in team meetings to discuss case resolutions, share insights, and contribute to process improvement initiatives.
- Provide support in the development and implementation of customer satisfaction surveys and feedback mechanisms.

Qualifications:

- Bachelor’s degree in Business Administration, Retail Management, or a related field is preferred.
- A minimum of 2 to 5 years of experience in a customer service or case management role, preferably within the retail sector.
- Strong interpersonal skills with the ability to communicate effectively with customers and team members.
- Proficient in using case management software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent problem-solving skills with a keen attention to detail and the ability to prioritize tasks effectively.
- Knowledge of retail operations and customer service standards is an advantage.
- Fluency in English; proficiency in Arabic is a plus.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A vibrant and inclusive work environment.
- Employee discounts on retail products.

If you are passionate about delivering exceptional customer experiences and have the skills to support case management in the retail industry, we would love to hear from you!

To Apply:

Please send your resume and a cover letter outlining your qualifications and experience to apply@emiratesrecruiter.com by the closing date of 2024-10-01. We look forward to reviewing your application!

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Note: Only shortlisted candidates will be contacted for an interview.


Please inculde this job reference [32301-Case Assistant] in the email when you send your application.

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