Concierge Supervisor Assistant

Job Reference: 31125-Concierge Supervisor Assistant
Company: RecruitArab - recruiter
Industry: Manufacturing
Job Title: Concierge Supervisor Assistant

Location: Abu Dhabi, UAE

Job Type: Full-Time

Job Summary:
We are seeking a dedicated and proactive Concierge Supervisor Assistant to join our team in the manufacturing sector. This role is crucial in ensuring a high standard of service is maintained while assisting the Concierge Supervisor in managing daily operations. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

- Assist the Concierge Supervisor in overseeing the concierge operations to ensure a seamless guest experience.
- Serve as the first point of contact for visitors, employees, and clients, providing exceptional customer service and hospitality.
- Coordinate and manage requests for information, services, and support from staff and visitors.
- Supervise and train concierge staff, ensuring they are knowledgeable about company policies and procedures, as well as local attractions and services.
- Maintain a comprehensive knowledge of the manufacturing facility, products, services, and operational processes to effectively assist visitors and employees.
- Implement and uphold service standards, ensuring compliance with company policies and industry best practices.
- Assist in managing scheduling and logistical arrangements for guests and employees, including transportation, accommodation, and event planning.
- Handle complaints and feedback professionally, ensuring timely resolution and maintaining a positive atmosphere.
- Monitor and manage the concierge desk's daily operations, including inventory management and reporting any issues to the Concierge Supervisor.
- Collaborate with other departments to enhance service delivery and improve operational efficiency.
- Prepare reports and documentation related to concierge activities as required by management.

Qualifications:

- Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred.
- A minimum of 3 years of experience in a customer service or hospitality role, preferably in a manufacturing or industrial setting.
- Previous experience in a supervisory or team lead capacity is a plus.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Excellent verbal and written communication skills in English; proficiency in Arabic is an advantage.
- Demonstrated ability to interact effectively with diverse groups and maintain professionalism in high-pressure situations.
- Proficient in Microsoft Office Suite and familiarity with hospitality management software is desirable.

Skills:

- Exceptional customer service and interpersonal skills.
- Strong problem-solving capabilities and a proactive approach to challenges.
- Ability to work collaboratively in a team environment and foster positive relationships.
- Flexibility to work various shifts, including weekends and holidays, as needed.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic work environment in a leading manufacturing facility in Abu Dhabi.

Application Process:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and interest in the position to apply@emiratesrecruiter.com.

Closing Date: 2024-10-02

We thank all applicants for their interest; however, only those selected for an interview will be contacted.


Please inculde this job reference [31125-Concierge Supervisor Assistant] in the email when you send your application.

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