Customer Relations Manager

Job Reference: 28610-Customer relations manager
Company: RecruitArab - recruiter
Industry: Transportation and Logistics
Job Title: Customer Relations Manager

Location: Sharjah, UAE

Industry: Transportation and Logistics

Closing Date: 2024-09-30

Email Address: apply@emiratesrecruiter.com

We are seeking a dynamic and experienced Customer Relations Manager to join our team in Sharjah. The ideal candidate will be responsible for managing customer relationships, resolving customer issues, and ensuring customer satisfaction in the transportation and logistics industry.

Key Responsibilities:
- Develop and maintain strong relationships with customers through regular communication and engagement
- Act as the main point of contact for all customer inquiries and concerns
- Resolve customer issues and complaints in a timely and efficient manner
- Coordinate with internal teams to ensure timely delivery of services and products to customers
- Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance customer satisfaction
- Provide regular updates and reports to management on customer relations activities and performance
- Stay up-to-date on industry trends and best practices in customer relations

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- [X] years of experience in customer relations or a similar role in the transportation and logistics industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work well under pressure and meet tight deadlines
- Proficiency in Microsoft Office Suite and CRM software
- Knowledge of transportation and logistics operations is a plus

If you are a customer-focused professional with a passion for building relationships and delivering exceptional service, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-30.


Please inculde this job reference [28610-Customer relations manager] in the email when you send your application.

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