Dispatcher Assistant

Job Reference: 31826-Dispatcher assistant
Company: RecruitArab - recruiter
Industry: Telecommunications
Job Title: Dispatcher Assistant
Location: Ajman, UAE
Industry: Telecommunications
Closing Date: 2024-09-18
Application Email: apply@emiratesrecruiter.com

Job Summary:
We are seeking a highly organized and detail-oriented Dispatcher Assistant to join our dynamic telecommunications team in Ajman. The successful candidate will play a crucial role in supporting the dispatch operations, ensuring timely and efficient coordination of service requests and field operations. This position requires strong communication skills, problem-solving abilities, and a commitment to excellent customer service.

Key Responsibilities:

- Assist the Dispatcher in coordinating and scheduling field service technicians for installation, maintenance, and repair tasks across various customer locations.
- Monitor and track the status of service calls and ensure timely responses to client requests.
- Maintain accurate records of service requests, technician schedules, and job completions in the dispatch system.
- Communicate effectively with technicians, customers, and other departments to relay important information regarding service requests and operational updates.
- Assist in prioritizing service calls based on urgency and customer needs, ensuring optimal resource allocation.
- Utilize company software and tools to input and retrieve data related to dispatch operations.
- Prepare and distribute daily schedules and reports for field technicians.
- Handle customer inquiries and complaints in a professional manner, providing timely resolutions or escalating issues as necessary.
- Collaborate with the Dispatcher to identify areas for process improvement and contribute to enhancing overall service efficiency.
- Participate in training sessions and workshops to stay updated on company policies, procedures, and telecommunications technologies.

Qualifications:

- High school diploma or equivalent; further education in telecommunications or a related field is a plus.
- Minimum of 2 years of experience in a dispatch or administrative support role, preferably within the telecommunications industry.
- Proficient in using computer systems and software applications, including Microsoft Office Suite and dispatch management software.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent verbal and written communication skills in both English and Arabic; additional languages are a plus.
- A customer-focused mindset with the ability to handle challenging situations with professionalism and patience.
- Team player with a positive attitude and willingness to learn.

Working Conditions:

- This position is based in an office environment, with standard working hours. Flexibility to work evenings, weekends, or holidays may be required based on operational needs.
- Occasional travel may be necessary to assist with field operations or training sessions.

Application Process:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to apply@emiratesrecruiter.com by the closing date of 2024-09-18. We appreciate all applications, but only those selected for an interview will be contacted.

Join us in delivering exceptional telecommunications services and support our mission to connect communities in Ajman!


Please inculde this job reference [31826-Dispatcher assistant] in the email when you send your application.

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