Guest Relations Manager

Job Reference: 30133-Guest Relations Manager
Company: RecruitArab - recruiter
Industry: Retail
Job Title: Guest Relations Manager

Location: Dubai, UAE

Closing Date: 2024-09-09

Email Address: apply@emiratesrecruiter.com

We are seeking a dynamic and experienced Guest Relations Manager to join our retail team in Dubai. The Guest Relations Manager will be responsible for ensuring an exceptional guest experience by managing all aspects of guest interactions and feedback.

Key Responsibilities:
- Develop and implement guest relations strategies to enhance the overall guest experience
- Manage a team of Guest Relations Officers and ensure they deliver exceptional customer service
- Handle guest inquiries, complaints, and feedback in a timely and professional manner
- Monitor guest satisfaction levels and implement strategies to address any issues
- Work closely with other departments to ensure seamless coordination and communication for guest-related matters
- Organize and oversee special events, promotions, and VIP guest experiences
- Analyze guest feedback and data to identify trends and make recommendations for improvement
- Train and mentor staff on guest relations best practices and standards
- Maintain a high level of knowledge about the company’s products, services, and promotions
- Stay up-to-date on industry trends and competitor activities to ensure the company remains competitive in the market

Requirements:
- Bachelor’s degree in Business Administration, Hospitality Management, or related field
- Minimum of 5 years of experience in guest relations or customer service role, preferably in the retail industry
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to work under pressure and handle difficult situations with grace and professionalism
- Proficiency in Microsoft Office and customer relationship management (CRM) software
- Fluency in English; knowledge of Arabic or other languages is a plus

If you are a customer-focused professional with a passion for delivering exceptional guest experiences, we want to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-09.


Please inculde this job reference [30133-Guest Relations Manager] in the email when you send your application.

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