Guest Services Operations Manager

Job Reference: 24779-Guest Services Operations Manager
Company: RecruitArab - recruiter
Industry: Energy
Job Title: Guest Services Operations Manager

Location: Dubai, UAE

Closing Date: 2024-09-21

Email Application to: apply@emiratesrecruiter.com

Job Description:

We are seeking a highly skilled and experienced Guest Services Operations Manager to join our team based in Dubai. The ideal candidate will have a strong background in the energy industry and a passion for providing exceptional guest experiences. As the Guest Services Operations Manager, you will be responsible for overseeing all aspects of guest services operations, ensuring smooth and efficient operations and delivering high levels of customer satisfaction.

Key Responsibilities:
- Manage and lead a team of guest services staff, including recruitment, training, and performance management
- Develop and implement guest services policies and procedures to ensure seamless operations
- Monitor guest feedback and implement improvements to enhance the overall guest experience
- Collaborate with other departments to coordinate guest services activities and ensure alignment with company goals
- Oversee the budget for guest services operations and identify opportunities for cost savings
- Ensure compliance with all health and safety regulations and company policies
- Handle guest inquiries, complaints, and special requests in a professional and timely manner
- Stay up-to-date with industry trends and best practices in guest services operations

Qualifications:
- Bachelor's degree in hospitality management, business administration, or a related field
- Minimum of [random number] years of experience in guest services management, preferably in the energy industry
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proven track record of delivering exceptional guest experiences
- Ability to work under pressure and adapt to changing priorities
- Proficiency in Microsoft Office Suite and guest services management software

If you are a dynamic and results-driven individual with a passion for guest services and operations management, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by the closing date 2024-09-21.


Please inculde this job reference [24779-Guest Services Operations Manager] in the email when you send your application.

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