Senior CRM Manager

Job Reference: 31283-Senior CRM Manager
Company: RecruitArab - recruiter
Industry: Transportation and Logistics
Job Title: Senior CRM Manager

Location: Abu Dhabi, UAE

Position Type: Full-Time

Closing Date: 2024-09-17

Application Email: apply@emiratesrecruiter.com

Job Description:

We are seeking an experienced and dynamic Senior CRM Manager to join our team in Abu Dhabi, specializing in the Transportation and Logistics sector. The ideal candidate will have a proven track record in customer relationship management, data analytics, and strategic planning, with a strong understanding of the logistics industry. This role is critical in enhancing customer experience, driving customer retention, and increasing revenue through effective CRM strategies.

Key Responsibilities:

1. CRM Strategy Development:
- Develop and implement a comprehensive CRM strategy that aligns with the company’s business objectives and enhances customer satisfaction.
- Analyze customer feedback and market trends to inform strategic decisions and CRM initiatives.

2. Customer Data Management:
- Oversee the collection, management, and analysis of customer data to identify trends, behaviors, and opportunities for engagement.
- Ensure data integrity and compliance with relevant regulations, including data protection laws.

3. Cross-Functional Collaboration:
- Work closely with sales, marketing, and operations teams to ensure seamless customer experience across all touchpoints.
- Collaborate with IT and software development teams to optimize CRM systems and tools for better functionality and user experience.

4. Performance Measurement:
- Develop and track key performance indicators (KPIs) to evaluate the effectiveness of CRM initiatives and campaigns.
- Prepare and present regular reports to senior management on customer engagement, retention, and revenue growth.

5. Customer Engagement Programs:
- Design and execute targeted marketing campaigns and customer engagement programs to increase customer loyalty and retention.
- Foster relationships with key customers and stakeholders to enhance customer loyalty and satisfaction.

6. Training and Development:
- Provide training and support to team members on CRM best practices and tools.
- Mentor junior staff and share knowledge to build a high-performing CRM team.

7. Market Research:
- Conduct market research to stay updated on industry trends, competitive landscape, and customer preferences.
- Utilize insights gained to refine CRM strategies and enhance customer interactions.

Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree is a plus.
- Minimum 5 years of experience in CRM management, preferably in the Transportation and Logistics sector.
- Proven experience with CRM software and tools (e.g., Salesforce, HubSpot, etc.).
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong project management skills and the ability to manage multiple projects simultaneously.
- Knowledge of current trends and technologies related to CRM and customer engagement.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic work environment with a focus on innovation and collaboration.

If you are a strategic thinker with a passion for enhancing customer relationships and driving business growth, we invite you to apply for the Senior CRM Manager position. Please submit your application to apply@emiratesrecruiter.com by 2024-09-17.

We look forward to reviewing your application!


Please inculde this job reference [31283-Senior CRM Manager] in the email when you send your application.

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