Technical Account Manager

Job Reference: 31330-Technical Account Manager
Company: RecruitArab - recruiter
Industry: Pharmaceuticals
Job Title: Technical Account Manager - Pharmaceuticals

Location: Sharjah, UAE

Job Type: Full-time

Closing Date: 2024-09-03

Email for Applications: apply@emiratesrecruiter.com

Job Description:

We are seeking a highly motivated and experienced Technical Account Manager (TAM) to join our team in the pharmaceutical sector based in Sharjah. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for building long-term client relationships. As a TAM, you will serve as the primary point of contact for our clients, ensuring they receive maximum value from our products and services.

Key Responsibilities:

- Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients in the pharmaceutical industry. Act as the main point of contact for technical inquiries and support.

- Technical Support: Provide expert guidance and assistance to clients regarding our pharmaceutical products, including their technical specifications, applications, and compliance requirements.

- Account Development: Identify opportunities for account growth and collaborate with clients to develop strategies that enhance their usage of our products and services.

- Training and Education: Conduct training sessions and workshops for clients to ensure effective utilization of our products. Develop educational materials and resources to support client learning.

- Problem Resolution: Proactively address and resolve any technical issues or challenges that clients may face. Collaborate with internal teams to ensure timely and effective solutions.

- Market Analysis: Stay informed about industry trends, competitive landscape, and regulatory changes in the pharmaceutical sector. Provide insights and feedback to the product development and sales teams.

- Documentation and Reporting: Maintain accurate records of client interactions, technical issues, and resolutions. Prepare regular reports on account status, project progress, and client satisfaction.

- Collaboration: Work closely with sales, product management, and marketing teams to align on client needs and ensure a cohesive approach to account management.

Qualifications:

- Bachelor’s degree in Life Sciences, Pharmacy, Chemistry, Engineering, or a related field.

- A minimum of 5 years of experience in a technical account management role within the pharmaceutical industry or a related field.

- Strong technical knowledge of pharmaceutical products, manufacturing processes, and regulatory standards.

- Excellent communication and interpersonal skills with the ability to build rapport with clients.

- Proven problem-solving skills and a proactive approach to addressing client needs.

- Ability to work independently and manage multiple accounts effectively.

- Proficiency in using CRM software and other technical tools.

- Willingness to travel occasionally to meet clients and attend industry events.

What We Offer:

- Competitive salary and performance-based incentives.

- Opportunities for professional development and career advancement.

- A dynamic and supportive work environment.

- The chance to work with a diverse team of professionals committed to excellence in the pharmaceutical sector.

If you are a proactive and client-focused individual with a passion for the pharmaceutical industry, we would love to hear from you. Please send your application, including your resume and a cover letter, to apply@emiratesrecruiter.com by 2024-09-03.

We look forward to welcoming you to our team!


Please inculde this job reference [31330-Technical Account Manager] in the email when you send your application.

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