Guest Services Operations Manager

Job Reference: 23029-Guest services operations manager
Company: RecruitArab - recruiter
Industry: Financial Services
Job Title: Guest Services Operations Manager

Location: Dubai, UAE

Closing Date: 2024-09-10

Email: apply@emiratesrecruiter.com

Job Description:

We are looking for a skilled Guest Services Operations Manager to oversee the guest services operations within our financial services organization based in Dubai. The ideal candidate will be responsible for managing a team of guest services representatives, ensuring exceptional customer service, and maintaining efficient operations.

Responsibilities:
- Manage and lead a team of guest services representatives to ensure smooth operations and exceptional customer service.
- Develop and implement standard operating procedures for guest services operations.
- Monitor and evaluate team performance, providing coaching and feedback as needed.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Collaborate with other departments to ensure seamless guest experiences.
- Oversee the scheduling and training of guest services staff.
- Ensure compliance with company policies and procedures.
- Monitor guest feedback and implement improvements based on feedback.

Requirements:
- Bachelor's degree in business administration or related field.
- [X] years of experience in guest services operations or a similar role.
- Strong leadership and communication skills.
- Excellent customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of financial services industry is a plus.
- Proficiency in Microsoft Office Suite.

If you are a dynamic and customer-focused individual with a passion for delivering exceptional guest experiences, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-10.


Please inculde this job reference [23029-Guest services operations manager] in the email when you send your application.

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