Hotel Receptionist Assistant

Job Reference: 30513-Hotel receptionist assistant
Company: RecruitArab - recruiter
Industry: Healthcare
Job Title: Hotel Receptionist Assistant

Location: Dubai, United Arab Emirates

Job Type: Full-Time

Closing Date: 2024-09-06

Email for Applications: apply@emiratesrecruiter.com

Position Overview:

We are seeking a dedicated and enthusiastic Hotel Receptionist Assistant to join our dynamic team in Dubai, working in a healthcare-focused hotel environment. This role is essential for ensuring that our guests receive exceptional service and support during their stay. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a passion for providing outstanding customer service in a healthcare setting.

Key Responsibilities:

- Greet and welcome guests upon arrival, providing a warm and friendly first impression.
- Assist with the check-in and check-out processes, ensuring a smooth and efficient experience for all guests.
- Answer phone calls and respond to inquiries in a timely and professional manner.
- Manage reservations, including modifications and cancellations, while ensuring accurate data entry into the hotel management system.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and common areas meet health and safety standards.
- Provide information to guests regarding hotel services, facilities, and local healthcare resources, including nearby hospitals and clinics.
- Assist in the management of guest accounts and billing, handling payments and resolving discrepancies promptly.
- Maintain a clean and organized front desk area, including the management of brochures, business cards, and other informational materials.
- Support the hotel management team in administrative tasks, including filing, data entry, and reporting as needed.
- Handle guest complaints and feedback with professionalism and empathy, escalating issues to management when necessary.
- Stay informed about hotel policies, procedures, and healthcare-related regulations to ensure compliance and guest safety.
- Collaborate with the marketing team to promote health and wellness programs offered by the hotel.

Qualifications:

- High school diploma or equivalent; additional certification in hospitality or healthcare management is a plus.
- A minimum of 2 years of experience in a receptionist or front desk role, preferably in the hospitality or healthcare sectors.
- Excellent verbal and written communication skills in English; proficiency in Arabic or other languages is an advantage.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficient in using hotel management software and Microsoft Office Suite.
- A customer-oriented attitude with a passion for providing exceptional guest experiences.
- Ability to work flexible hours, including weekends and holidays.

Benefits:

- Competitive salary and performance-based bonuses.
- Health insurance and wellness programs.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.

If you are a motivated individual looking to contribute to a unique hotel experience in Dubai's healthcare sector, we invite you to apply. Please send your resume and a cover letter detailing your relevant experience to apply@emiratesrecruiter.com by 2024-09-06.

We look forward to welcoming you to our team!


Please inculde this job reference [30513-Hotel receptionist assistant] in the email when you send your application.

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