Remote Support Analyst

Job Reference: 22071-Remote support analyst
Company: RecruitArab - recruiter
Industry: Retail
Job Title: Remote Support Analyst

Location: Abu Dhabi, UAE (Remote)

Closing Date: 2024-09-27

Email Application to: apply@emiratesrecruiter.com

We are looking for a skilled Remote Support Analyst to join our team in the retail industry based in Abu Dhabi. The Remote Support Analyst will be responsible for providing technical support to our retail stores and ensuring that all systems are running smoothly. This is a remote position, so the ideal candidate must be able to work independently and have excellent communication skills.

Key Responsibilities:
- Provide remote technical support to retail stores in Abu Dhabi
- Troubleshoot and resolve hardware and software issues
- Install, configure, and update software applications
- Monitor and maintain system performance
- Coordinate with vendors for hardware repairs and replacements
- Train store staff on system usage and best practices
- Document and maintain support tickets and resolutions
- Collaborate with IT team on system upgrades and enhancements

Requirements:
- Bachelor's degree in Computer Science or related field
- [Random number] years of experience in technical support or IT role
- Proficiency in Windows operating systems and Microsoft Office Suite
- Knowledge of networking protocols and hardware
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and prioritize tasks effectively

If you are a proactive and customer-oriented individual with a passion for technology, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by the closing date. Thank you for your interest in joining our team.


Please inculde this job reference [22071-Remote support analyst] in the email when you send your application.

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