Senior Service Delivery Manager

Job Reference: 32660-Senior service delivery manager
Company: RecruitArab - recruiter
Industry: Information Technology
### Job Title: Senior Service Delivery Manager

Location: Dubai, UAE
Closing Date: 2024-09-04
Email for Applications: apply@emiratesrecruiter.com

#### Job Overview:
We are seeking an experienced and highly motivated Senior Service Delivery Manager to oversee and enhance our service delivery processes within the Information Technology sector. This role is critical in ensuring that our IT services meet the highest standards of quality and efficiency, while also aligning with our strategic objectives. The ideal candidate will have a proven track record in service management, strong leadership capabilities, and the ability to foster client relationships to drive satisfaction and business growth.

#### Key Responsibilities:
- Service Delivery Management: Oversee the end-to-end service delivery process, ensuring that IT services are delivered effectively and efficiently to meet client expectations and SLA commitments.
- Client Relationship Management: Establish and maintain strong relationships with key clients, acting as the primary point of contact for any service-related issues. Ensure client satisfaction and proactively address any concerns.
- Team Leadership: Lead and mentor a team of service delivery professionals, providing guidance, support, and performance management to ensure high levels of team engagement and productivity.
- Process Improvement: Continuously assess service delivery processes and identify opportunities for improvement. Implement best practices and innovative solutions to enhance service quality and operational efficiency.
- Service Level Agreements (SLAs): Monitor, measure, and report on service performance against established SLAs. Ensure compliance and take corrective actions when necessary.
- Budget Management: Manage service delivery budgets, ensuring cost-effective service provision while maintaining quality standards.
- Incident and Problem Management: Oversee incident and problem management processes to ensure timely resolution and minimal disruption to service delivery.
- Collaboration: Work closely with cross-functional teams, including IT Operations, Development, and Sales, to ensure alignment and effective communication across the organization.
- Reporting and Documentation: Prepare and present regular service delivery reports to senior management, highlighting performance metrics, challenges, and opportunities for improvement.
- Stakeholder Engagement: Engage with internal and external stakeholders to communicate service delivery updates and gather feedback for continuous enhancement.

#### Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. A relevant master's degree or professional certifications (e.g., ITIL, PMP) is a plus.
- Experience: Minimum of 5 years of experience in IT service delivery management, with a proven track record in leading teams and managing client relationships in a fast-paced environment.
- Technical Skills: Strong understanding of IT service management frameworks, methodologies, and tools. Familiarity with cloud technologies, IT infrastructure, and application management is preferred.
- Leadership Skills: Exceptional leadership and team management abilities, with a focus on developing talent and fostering a collaborative work environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with a proactive approach to identifying issues and implementing solutions.
- Cultural Awareness: Experience working in a multicultural environment, with an appreciation for diversity and cultural sensitivity.

#### Why Join Us?
- Be part of a dynamic team that values innovation and excellence.
- Opportunity to work in a vibrant city like Dubai, with a diverse and inclusive work environment.
- Competitive salary and benefits package.

If you meet the qualifications and are passionate about delivering exceptional IT services, we encourage you to apply for this exciting opportunity. Please send your resume and a cover letter to apply@emiratesrecruiter.com by the closing date 2024-09-04.


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