Application Support Analyst

Job Reference: 32196-Application support analyst
Company: RecruitArab - recruiter
Industry: Manufacturing
Job Title: Application Support Analyst
Location: Dubai, UAE
Industry: Manufacturing
Closing Date: 2024-09-09
Email for Applications: apply@emiratesrecruiter.com

Job Summary:

We are seeking a skilled and motivated Application Support Analyst to join our dynamic team in the manufacturing sector. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our application systems. This role requires a strong understanding of software applications, troubleshooting skills, and the ability to work collaboratively with various stakeholders to resolve issues and enhance system functionality.

Key Responsibilities:

- Provide first-line support for application-related issues, ensuring timely resolution of incidents and requests.
- Monitor application performance and conduct regular health checks to ensure optimal operation and availability.
- Collaborate with cross-functional teams, including IT, operations, and user departments, to identify and implement system improvements and enhancements.
- Troubleshoot and resolve application issues, documenting all steps taken in the support ticketing system.
- Assist in the testing and implementation of application updates, patches, and new features.
- Develop and maintain user documentation, training materials, and support resources for end-users.
- Conduct training sessions for users to improve their proficiency with the applications.
- Participate in project teams for new application implementations, ensuring that support considerations are integrated into project plans.
- Analyze application usage data and user feedback to recommend enhancements and optimizations.
- Stay updated with industry trends and best practices in application support and manufacturing technologies.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- A minimum of 3 years to 8 years of experience in application support, preferably within the manufacturing sector.
- Strong understanding of manufacturing processes and related software applications.
- Proficiency in troubleshooting and resolving issues related to enterprise applications.
- Familiarity with databases, SQL, and reporting tools is an advantage.
- Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience with ITIL or other service management frameworks is desirable.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to work with cutting-edge technology in the manufacturing industry.

If you meet the qualifications and are excited about the opportunity to contribute to our team, please submit your application by the closing date. We look forward to hearing from you!

To apply, please send your resume and cover letter to apply@emiratesrecruiter.com.


Please inculde this job reference [32196-Application support analyst] in the email when you send your application.

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