Help Desk Manager

Job Reference: 27452-Help Desk Manager
Company: RecruitArab - recruiter
Industry: Retail
Job Title: Help Desk Manager

Location: Sharjah, UAE

Closing Date: 2024-10-02

Email: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Help Desk Manager to join our retail team in Sharjah. The ideal candidate will be responsible for overseeing the day-to-day operations of the help desk department, ensuring efficient and effective technical support to all retail employees.

Key Responsibilities:
- Manage a team of help desk technicians, providing guidance and support as needed
- Develop and implement help desk strategies and procedures to improve overall efficiency
- Monitor help desk performance metrics and ensure targets are consistently met
- Handle escalated technical issues and provide timely resolution
- Collaborate with other departments to identify and address recurring technical issues
- Train and onboard new help desk staff
- Stay up-to-date on the latest retail technology trends and advancements

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 5 years of experience in a help desk or technical support role
- Strong leadership and communication skills
- Proven track record of successfully managing a help desk team
- Experience working in a retail environment is preferred
- Knowledge of retail-specific software and systems is a plus

If you meet the above requirements and are looking for a challenging and rewarding opportunity in Sharjah, we encourage you to apply for the position of Help Desk Manager. Please send your resume and cover letter to apply@emiratesrecruiter.com by the closing date.


Please inculde this job reference [27452-Help Desk Manager] in the email when you send your application.

More similar jobs:

Help Desk Manager
Help Desk Manager
Help Desk Manager

Browse jobs in UAE by job role:

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z