Help Desk Operations Manager

Job Reference: 27954-Help Desk Operations Manager
Company: RecruitArab - recruiter
Industry: Energy
Job Title: Help Desk Operations Manager

Location: Dubai, UAE

Industry: Energy

Closing Date: 2024-09-05

Email Application to: apply@emiratesrecruiter.com

We are seeking a dynamic and experienced Help Desk Operations Manager to oversee the daily operations of our help desk team in the energy sector in Dubai. The ideal candidate will have a strong background in IT support and management, with a focus on providing exceptional customer service and technical support to our internal and external clients.

Key Responsibilities:
- Manage and lead a team of help desk technicians to ensure timely and effective resolution of technical issues and inquiries.
- Develop and implement help desk policies and procedures to streamline operations and improve overall efficiency.
- Monitor help desk performance metrics and KPIs to identify areas for improvement and implement strategies to optimize performance.
- Collaborate with cross-functional teams to address complex technical issues and escalate as needed.
- Provide training and mentorship to help desk staff to enhance their technical skills and knowledge.
- Oversee the deployment and maintenance of help desk software and tools to support the team in providing top-notch support.

Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- [Number] years of experience in a help desk or technical support role, with [Number] years in a leadership or managerial position.
- Strong knowledge of ITIL best practices and help desk management tools.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced and high-pressure environment.
- Proven track record of delivering exceptional customer service and support.

If you are a proactive and results-driven individual with a passion for delivering top-notch technical support, we would love to hear from you. Please submit your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-05.


Please inculde this job reference [27954-Help Desk Operations Manager] in the email when you send your application.

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