Operations Analyst

Job Reference: 30997-Operations analyst
Company: RecruitArab - recruiter
Industry: Information Technology
Job Title: Operations Analyst - Information Technology

Location: Dubai, UAE

Job Description:

We are seeking a highly motivated and detail-oriented Operations Analyst to join our dynamic team in Dubai within the Information Technology sector. The successful candidate will play a crucial role in enhancing operational efficiency, driving process improvements, and ensuring the seamless execution of IT operations. This position offers an exciting opportunity to work in a fast-paced environment, collaborating with cross-functional teams to support our strategic objectives.

Key Responsibilities:

- Analyze and assess current operational processes in the IT department to identify areas for improvement and optimization.
- Collaborate with stakeholders to develop, implement, and monitor operational policies and procedures that align with the organization's goals.
- Collect, analyze, and interpret data related to IT operations and provide actionable insights to senior management.
- Support the development and execution of project plans, ensuring timely delivery of IT projects and initiatives.
- Monitor key performance indicators (KPIs) to measure operational performance and recommend strategies for enhancement.
- Coordinate with various teams to gather requirements for IT systems and processes, ensuring alignment with business needs.
- Assist in the preparation of reports, presentations, and documentation for management and stakeholders.
- Facilitate training sessions for team members on new processes, tools, and technologies.
- Conduct risk assessments and develop mitigation strategies to minimize operational risks.
- Stay updated on industry trends and best practices in IT operations management.

Qualifications:

- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Minimum of 3 years and maximum of 7 years of relevant experience in operations analysis or a similar role within the IT sector.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
- Proficiency in data analysis tools and software, such as Excel, SQL, or data visualization tools (e.g., Tableau, Power BI).
- Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
- Familiarity with IT service management frameworks (e.g., ITIL) is a plus.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and projects simultaneously.
- Knowledge of project management methodologies (e.g., Agile, Waterfall) is preferred.
- Fluency in English is required; proficiency in Arabic is an advantage.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and growth within the organization.
- A collaborative and innovative work environment.
- Exposure to cutting-edge technologies and projects.

How to Apply:

If you are passionate about driving operational excellence in the IT sector and meet the qualifications outlined above, we invite you to submit your application.

Closing Date: 2024-09-20

Send your application to: apply@emiratesrecruiter.com

We look forward to welcoming a talented Operations Analyst to our team in Dubai!


Please inculde this job reference [30997-Operations analyst] in the email when you send your application.

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