Senior IT Support Engineer

Job Reference: 31290-Senior IT Support Engineer
Company: RecruitArab - recruiter
Industry: Transportation and Logistics
Job Title: Senior IT Support Engineer

Location: Al Ain, UAE
Industry: Transportation and Logistics
Closing Date: 2024-09-22
Application Email: apply@emiratesrecruiter.com

Job Summary:
We are seeking a highly skilled and motivated Senior IT Support Engineer to join our dynamic team in Al Ain. The ideal candidate will have a strong background in IT support within the transportation and logistics sector, demonstrating exceptional problem-solving abilities, technical expertise, and a commitment to providing high-quality support. This role is crucial in ensuring the efficiency and reliability of our IT systems and infrastructure.

Key Responsibilities:

- Technical Support: Provide advanced technical support for hardware, software, and network-related issues, ensuring quick resolution of incidents to minimize downtime.

- System Maintenance: Oversee the installation, configuration, and maintenance of IT systems, including servers, workstations, networking equipment, and software applications crucial to transportation and logistics operations.

- Troubleshooting: Diagnose and resolve complex technical problems using analytical skills and industry best practices, ensuring all issues are logged and tracked.

- User Training: Conduct training sessions for end-users to enhance their understanding of IT systems and tools, ensuring they can utilize technology effectively in their daily operations.

- Documentation: Maintain comprehensive documentation of IT processes, system configurations, and support procedures to facilitate knowledge sharing and compliance.

- Collaboration: Work closely with other IT team members, project managers, and external vendors to implement new technologies and improve existing systems, ensuring alignment with business needs.

- Security Management: Assist in the implementation of IT security measures to protect sensitive transportation and logistics data from unauthorized access and cyber threats.

- Performance Monitoring: Monitor system performance and conduct regular maintenance checks to ensure optimal functionality and reliability of IT infrastructure.

- Project Involvement: Participate in IT projects related to system upgrades, migrations, and other initiatives aimed at enhancing operational efficiency.

Requirements:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5 to 8 years of experience in IT support or a similar role, preferably within the transportation and logistics industry.
- Strong knowledge of operating systems (Windows, Linux, etc.), networking concepts, and hardware troubleshooting.
- Experience with IT service management tools and ticketing systems.
- Familiarity with cloud services, databases, and virtualization technologies is an advantage.
- Excellent communication and interpersonal skills, with the ability to provide clear and concise technical support to users of varying skill levels.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Solutions Expert) are a plus.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
- The chance to be part of a crucial sector that impacts trade and logistics.

If you are passionate about IT support and want to make a significant impact in the transportation and logistics industry, we encourage you to apply.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to apply@emiratesrecruiter.com by 2024-09-22.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.


Please inculde this job reference [31290-Senior IT Support Engineer] in the email when you send your application.

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