Senior Product Support Engineer

Job Reference: 22511-Senior Product Support Engineer
Company: RecruitArab - recruiter
Industry: Financial Services
Job Title: Senior Product Support Engineer

Location: Dubai, UAE

Closing Date: 2024-09-16

Email Address: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Senior Product Support Engineer to join our team in Dubai within the Financial Services sector. The ideal candidate will have a strong technical background and a proven track record of providing exceptional product support to clients in a fast-paced environment.

Responsibilities:
- Provide technical support to clients using our financial services products, including troubleshooting and resolving complex technical issues
- Collaborate with cross-functional teams to identify and implement solutions to enhance product performance and functionality
- Develop and maintain technical documentation and knowledge base articles for internal and external use
- Participate in product testing and quality assurance processes to ensure product reliability and stability
- Act as a subject matter expert for the product support team and provide mentorship to junior engineers
- Stay current on industry trends and best practices to continuously improve product support processes and procedures

Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field
- [Number] years of experience in a product support or technical customer support role within the Financial Services industry
- Strong knowledge of financial services products and technologies, including trading platforms, risk management systems, and data analytics tools
- Excellent problem-solving skills and the ability to think critically under pressure
- Strong communication and interpersonal skills, with the ability to effectively interact with clients and internal teams
- Experience with SQL, scripting languages, and cloud technologies is a plus

If you are a self-motivated and customer-focused individual with a passion for technology and financial services, we encourage you to apply for this exciting opportunity. Please send your resume and cover letter to apply@emiratesrecruiter.com.


Please inculde this job reference [22511-Senior Product Support Engineer] in the email when you send your application.

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