Airline Assistant

Job Reference: 32297-Airline assistant
Company: RecruitArab - recruiter
Industry: Retail
Job Title: Airline Assistant – Retail

Location: Dubai, UAE

Job Type: Full-time

Closing Date: 2024-09-04

Email for Applications: apply@emiratesrecruiter.com

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Job Overview:

We are seeking a dynamic and customer-oriented Airline Assistant to join our team in Dubai's vibrant retail environment. The ideal candidate will play a key role in enhancing customer experience, promoting airline products and services, and ensuring seamless operations within our retail space. If you are passionate about the aviation industry and have a knack for sales and customer service, we invite you to apply.

Key Responsibilities:

- Customer Engagement: Provide exceptional customer service by assisting passengers with inquiries about airline services, flight schedules, and ticketing options.

- Sales and Promotions: Actively promote airline products and services, including ticket sales, upgrades, and ancillary services, ensuring that customers are aware of the latest offers and benefits.

- Ticketing and Reservations: Process ticketing and reservations efficiently, ensuring accuracy in data entry and adherence to airline policies and procedures.

- Problem Resolution: Address customer concerns and complaints promptly and professionally, working towards effective solutions that enhance customer satisfaction.

- Collaboration: Work closely with airline staff, ground services, and other retail personnel to ensure a smooth flow of operations and information.

- Inventory Management: Assist in managing inventory levels for retail merchandise, ensuring that displays are well-stocked and organized.

- Reporting: Maintain sales records and prepare reports on customer interactions, feedback, and sales performance to support management in decision-making.

- Compliance: Ensure compliance with all airline operational procedures, safety regulations, and customer service standards.

Qualifications:

- Education: High school diploma or equivalent; a degree in business, hospitality, or a related field is a plus.

- Experience: A minimum of 3 years of experience in customer service or retail, preferably within the airline or travel industry.

- Skills:
- Strong interpersonal and communication skills.
- Proficiency in customer relationship management (CRM) software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent problem-solving skills and a customer-centric mindset.

- Languages: Fluency in English is required; knowledge of Arabic or other languages is an advantage.

- Availability: Flexibility to work varying shifts, including evenings, weekends, and holidays.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and diverse work environment in one of the world’s leading travel hubs.

If you are ready to embark on a fulfilling career in the aviation retail sector, we encourage you to submit your application.

To Apply: Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-04.

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We look forward to welcoming a motivated Airline Assistant to our team to help us provide outstanding service to our customers in Dubai!


Please inculde this job reference [32297-Airline assistant] in the email when you send your application.

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