Concierge Supervisor

Job Reference: 28209-Concierge supervisor
Company: RecruitArab - recruiter
Industry: Consumer Goods
Job Title: Concierge Supervisor

Location: Dubai, UAE

Industry: Consumer Goods

Closing Date: 2024-09-26

Email Address: apply@emiratesrecruiter.com

We are seeking a highly organized and customer-focused Concierge Supervisor to join our team in Dubai. As the Concierge Supervisor, you will be responsible for overseeing a team of concierge staff and ensuring exceptional service delivery to our customers.

Key Responsibilities:
- Supervise and train concierge staff to ensure they are providing excellent customer service at all times
- Develop and implement procedures and policies to enhance the overall customer experience
- Handle customer complaints and resolve issues in a timely and efficient manner
- Maintain a high level of knowledge about the products and services offered by the company
- Monitor and evaluate staff performance, providing feedback and coaching as needed
- Collaborate with other departments to coordinate services and resources for customers
- Manage scheduling and staffing to ensure adequate coverage during peak times
- Assist with recruiting, hiring, and onboarding new concierge staff
- Prepare reports and analyze data to measure performance and identify areas for improvement
- Stay up-to-date on industry trends and best practices in customer service

Requirements:
- Bachelor's degree in Business Administration or related field
- [Random number] years of experience in a customer service role, with at least [Random number] years in a supervisory or leadership position
- Excellent communication and interpersonal skills
- Strong leadership and team-building abilities
- Proficient in MS Office and customer service software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Fluent in English, knowledge of other languages is a plus
- Knowledge of the consumer goods industry is preferred

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by the closing date.


Please inculde this job reference [28209-Concierge supervisor] in the email when you send your application.

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