Customer Insights Manager

Job Reference: 31977-Customer insights manager
Company: RecruitArab - recruiter
Industry: Aerospace and Defense
Job Title: Customer Insights Manager

Location: Dubai, United Arab Emirates

Industry: Aerospace and Defense

Job Description:

We are seeking a highly motivated and experienced Customer Insights Manager to join our dynamic team in Dubai. In this role, you will be responsible for developing and executing customer insights strategies that drive business growth and enhance our understanding of customer needs within the Aerospace and Defense sector. You will work closely with cross-functional teams to gather, analyze, and interpret data, transforming insights into actionable recommendations that support our business objectives.

Key Responsibilities:

- Customer Insights Strategy: Develop and implement a comprehensive customer insights strategy that aligns with the overall business goals and objectives of the organization.

- Data Collection & Analysis: Utilize various research methodologies, including quantitative and qualitative analysis, surveys, focus groups, and market research, to gather customer data and insights.

- Stakeholder Collaboration: Collaborate with marketing, sales, product development, and other relevant teams to ensure customer insights inform business strategies and decision-making processes.

- Trend Identification: Monitor and analyze industry trends, competitive landscapes, and customer behavior to identify growth opportunities and potential risks.

- Reporting & Presentation: Create clear and compelling reports and presentations that communicate findings and recommendations to senior management and other stakeholders.

- Customer Segmentation: Develop and refine customer segmentation strategies to improve targeting and engagement efforts, ensuring that marketing and sales initiatives resonate with diverse customer groups.

- Voice of the Customer Programs: Lead initiatives to capture and integrate the voice of the customer into business processes, ensuring that customer feedback is prioritized in the development of products and services.

- Performance Measurement: Establish metrics and KPIs to measure the effectiveness of customer insights initiatives and their impact on business outcomes.

- Team Leadership: Mentor and guide junior team members, fostering a culture of continuous learning and improvement within the insights team.

Qualifications:

- Bachelor's degree in Marketing, Business Administration, Data Science, or a related field. A Master’s degree is preferred.
- Minimum of 5 years of experience in customer insights, market research, or related roles, preferably within the Aerospace and Defense industry.
- Strong analytical skills with the ability to interpret complex data and translate findings into actionable strategies.
- Proficiency in data analysis tools and software (e.g., Excel, SPSS, Tableau) and customer relationship management (CRM) systems.
- Excellent communication and presentation skills, with the ability to convey complex information in a clear and persuasive manner.
- Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
- Knowledge of the Aerospace and Defense market dynamics and customer landscape is a significant advantage.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
- The chance to make a meaningful impact in a critical industry.

Application Process:

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role. Applications should be sent to apply@emiratesrecruiter.com by 2024-09-18.

We are committed to creating a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. Join us in shaping the future of the Aerospace and Defense industry!


Please inculde this job reference [31977-Customer insights manager] in the email when you send your application.

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