Customer Service Operations Manager

Job Reference: 24220-Customer service operations manager
Company: RecruitArab - recruiter
Industry: Energy
Job Title: Customer Service Operations Manager

Location: Dubai, UAE

Closing Date: 2024-09-04

Email: apply@emiratesrecruiter.com

We are seeking a dynamic and experienced Customer Service Operations Manager to join our team in Dubai, specializing in the energy sector. The ideal candidate will have a strong background in customer service operations and management, with a proven track record of leading a high-performing team.

Responsibilities:
- Oversee the day-to-day operations of the customer service department, ensuring efficient and effective service delivery
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze key performance indicators to identify areas for improvement and drive operational excellence
- Lead and motivate a team of customer service representatives, providing coaching and support as needed
- Collaborate with cross-functional teams to ensure alignment on customer service goals and initiatives
- Handle escalated customer issues and complaints, ensuring timely resolution and customer satisfaction
- Manage the department budget and resources effectively to meet operational targets
- Stay up-to-date on industry trends and best practices in customer service operations

Requirements:
- Bachelor's degree in business administration, management, or a related field
- [Number] years of experience in customer service operations, with [Number] years in a managerial role
- Proven track record of successfully leading a customer service team and driving operational improvements
- Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders
- Excellent problem-solving skills and the ability to make sound decisions under pressure
- Knowledge of the energy sector is preferred, but not required
- Proficiency in Microsoft Office and customer service management software

If you are a results-driven and customer-focused professional with a passion for operational excellence, we want to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-04.


Please inculde this job reference [24220-Customer service operations manager] in the email when you send your application.

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