Help Desk Assistant

Job Reference: 20541-Help desk assistant
Company: RecruitArab - recruiter
Industry: Transportation and Logistics
Job Title: Help Desk Assistant

Location: Dubai, United Arab Emirates

Industry: Transportation and Logistics

Closing Date: 2024-09-07

Email Address: apply@emiratesrecruiter.com

We are seeking a highly organized and customer-oriented Help Desk Assistant to join our team in Dubai. The ideal candidate will have a passion for providing exceptional customer service and a strong interest in the transportation and logistics industry.

Responsibilities:
- Serve as the first point of contact for all customer inquiries and technical support issues
- Provide timely and effective assistance to customers via phone, email, and in person
- Troubleshoot and resolve technical issues related to transportation and logistics systems
- Document and track all customer interactions and issue resolutions in the help desk ticketing system
- Collaborate with other departments to escalate and resolve complex customer issues
- Assist with training and onboarding new customers on our transportation and logistics platforms
- Stay up-to-date on industry trends and best practices to provide informed support to customers

Requirements:
- Bachelor's degree in Business Administration, Computer Science, or related field
- [Number of years] years of experience in a customer service or technical support role
- Strong communication and interpersonal skills
- Ability to work under pressure and prioritize tasks effectively
- Proficiency in Microsoft Office and help desk ticketing systems
- Knowledge of transportation and logistics industry practices and systems is a plus

If you are a proactive problem-solver with a passion for customer service and a desire to work in the transportation and logistics industry, we would love to hear from you! Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-07.


Please inculde this job reference [20541-Help desk assistant] in the email when you send your application.

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