Help Desk Assistant

Job Reference: 21898-Help desk assistant
Company: RecruitArab - recruiter
Industry: Information Technology
Position: Help Desk Assistant
Location: Dubai, UAE
Industry: Information Technology
Closing Date: 2024-09-30
Email: apply@emiratesrecruiter.com

We are seeking a proactive and customer-oriented Help Desk Assistant to join our team in Dubai. The ideal candidate will have a passion for technology and providing exceptional customer service to end-users.

Responsibilities:
- Act as the first point of contact for all IT-related issues and requests
- Provide technical support and troubleshooting for hardware, software, and network issues
- Assist in the setup and configuration of new hardware and software
- Maintain accurate records of all help desk interactions and resolutions
- Collaborate with IT team members to escalate complex issues as needed
- Educate end-users on basic IT concepts and best practices
- Keep abreast of the latest technology trends and updates

Requirements:
- Bachelor's degree in Information Technology or related field
- [Random number] years of experience in a help desk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with ITIL best practices
- Excellent communication and interpersonal skills
- Ability to work well under pressure and in a fast-paced environment

If you are a self-motivated problem-solver with a passion for technology, we want to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-30.


Please inculde this job reference [21898-Help desk assistant] in the email when you send your application.

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