Help Desk Assistant

Job Reference: 26397-Help desk assistant
Company: RecruitArab - recruiter
Industry: Retail
Position: Help Desk Assistant
Location: Dubai, United Arab Emirates (UAE)
Industry: Retail
Closing Date: 2024-10-01
Email Address: apply@emiratesrecruiter.com

We are seeking a skilled and customer-oriented Help Desk Assistant to join our team in Dubai. As a Help Desk Assistant, you will be responsible for providing technical support and assistance to customers and employees in a retail setting.

Key Responsibilities:
- Responding to customer inquiries and issues in a timely and professional manner
- Troubleshooting technical problems related to hardware, software, and network issues
- Providing guidance and instructions to customers on how to resolve technical issues
- Escalating complex problems to the appropriate IT support team members
- Maintaining accurate records of customer interactions and technical issues
- Assisting with the setup and configuration of computer systems and peripherals
- Providing training and support to retail staff on technical processes and systems

Requirements:
- Previous experience in a help desk or customer service role
- Strong technical knowledge of computer systems, hardware, and software
- Excellent communication and interpersonal skills
- Ability to work well under pressure and in a fast-paced environment
- Strong problem-solving and analytical skills
- Knowledge of retail systems and processes is a plus

Education and Experience:
- High school diploma or equivalent
- [Random years] years of experience in a similar role

If you are a proactive and customer-focused individual with a passion for technology and helping others, we would love to hear from you. Please send your CV and cover letter to apply@emiratesrecruiter.com by the closing date.


Please inculde this job reference [26397-Help desk assistant] in the email when you send your application.

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