Help Desk Manager

Job Reference: 30257-Help desk manager
Company: RecruitArab - recruiter
Industry: Pharmaceuticals
Position: Help Desk Manager
Location: Sharjah, UAE
Industry: Pharmaceuticals

Job Description:
We are seeking a Help Desk Manager to join our team in Sharjah, UAE. The Help Desk Manager will be responsible for overseeing the daily operations of the help desk team, providing technical support to internal employees, and ensuring the smooth functioning of all IT systems within the organization.

Key Responsibilities:
- Manage a team of help desk technicians, providing leadership, guidance, and support
- Monitor help desk ticketing system to ensure all issues are addressed in a timely manner
- Troubleshoot and resolve technical issues related to hardware, software, and network systems
- Coordinate with IT vendors and service providers to escalate and resolve complex issues
- Develop and maintain help desk policies and procedures to ensure efficient and effective support
- Train and onboard new help desk team members
- Maintain up-to-date knowledge of pharmaceutical industry regulations and best practices
- Collaborate with IT team to implement new technologies and systems
- Provide regular reports and updates to senior management on help desk performance and key metrics

Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- [Number] years of experience in a help desk or technical support role
- [Number] years of experience in a leadership or management role
- Strong knowledge of IT systems, hardware, software, and network infrastructure
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Knowledge of pharmaceutical industry regulations and compliance standards is a plus

Closing Date: 2024-09-05
To apply, please send your resume and cover letter to apply@emiratesrecruiter.com.


Please inculde this job reference [30257-Help desk manager] in the email when you send your application.

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