Help Desk Operations Manager

Job Reference: 20105-Help desk operations manager
Company: RecruitArab - recruiter
Industry: Consumer Goods
Position: Help Desk Operations Manager

Location: Dubai, UAE

Industry: Consumer Goods

Closing Date: 2024-09-29

Email Address: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Help Desk Operations Manager to join our team in Dubai. The ideal candidate will have a strong background in managing help desk operations within the consumer goods industry and possess exceptional leadership and organizational skills.

Responsibilities:
- Oversee the day-to-day operations of the help desk team, ensuring efficient and effective resolution of customer inquiries and technical issues
- Develop and implement strategies to improve help desk performance and customer satisfaction
- Manage a team of help desk agents, providing guidance, training, and support as needed
- Monitor help desk metrics and KPIs to track performance and identify areas for improvement
- Collaborate with cross-functional teams to address complex technical issues and escalate to higher levels of support when necessary
- Stay up-to-date on industry trends and best practices in help desk operations and customer support

Requirements:
- Bachelor's degree in a related field
- [Number of years] years of experience in help desk operations, preferably in the consumer goods industry
- Proven track record of successfully managing a help desk team and improving operational efficiency
- Strong leadership and communication skills
- Ability to work under pressure and prioritize tasks effectively
- Proficiency in help desk software and CRM systems

If you meet the above requirements and are looking for a challenging and rewarding opportunity in help desk operations management, we encourage you to apply for this position. Please send your resume and cover letter to apply@emiratesrecruiter.com.


Please inculde this job reference [20105-Help desk operations manager] in the email when you send your application.

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