Call Center Program Operations Manager

Job Reference: 23860-Call Center Program Operations Manager
Company: RecruitArab - recruiter
Industry: Pharmaceuticals
Job Title: Call Center Program Operations Manager

Location: Sharjah, UAE

Closing Date: 2024-09-18

Email Address: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Call Center Program Operations Manager to join our pharmaceutical company based in Sharjah. The successful candidate will be responsible for overseeing the daily operations of our call center program, ensuring efficiency, productivity, and exceptional customer service.

Key Responsibilities:
- Develop and implement call center strategies and initiatives to improve overall performance and achieve business goals.
- Manage a team of call center agents, providing leadership, guidance, and support to ensure high levels of employee engagement and productivity.
- Monitor call center metrics and KPIs to track performance and identify areas for improvement.
- Collaborate with other departments to ensure seamless coordination and communication between call center operations and other business functions.
- Implement training programs for call center agents to enhance their skills and knowledge of pharmaceutical products and services.
- Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement.
- Handle escalated customer complaints and issues, ensuring timely resolution and customer satisfaction.
- Stay up-to-date on industry trends and best practices in call center operations to drive innovation and efficiency.

Requirements:
- Bachelor's degree in business administration, marketing, or a related field.
- Minimum of [random number] years of experience in call center operations, preferably in the pharmaceutical industry.
- Proven track record of successfully managing call center teams and driving operational excellence.
- Strong leadership and communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to thrive in a fast-paced and dynamic work environment.

If you are a results-driven professional with a passion for delivering exceptional customer service in the pharmaceutical industry, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-18.


Please inculde this job reference [23860-Call Center Program Operations Manager] in the email when you send your application.

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