Customer Service Assistant

Job Reference: 32178-Customer Service Assistant
Company: RecruitArab - recruiter
Industry: Financial Services
Job Title: Customer Service Assistant

Location: Abu Dhabi, UAE

Job Type: Full-time

Closing Date: 2024-09-13

Email for Applications: apply@emiratesrecruiter.com

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### Job Description:

We are seeking a dedicated and proactive Customer Service Assistant to join our dynamic team in the Financial Services sector in Abu Dhabi. The ideal candidate will possess a strong customer-centric mindset, excellent communication skills, and a solid understanding of financial products and services. As a Customer Service Assistant, you will play a pivotal role in ensuring customer satisfaction by providing exceptional service and support to our clients.

### Key Responsibilities:

- Customer Interaction: Engage with clients via phone, email, and in-person to address inquiries, resolve issues, and provide information about financial products and services.

- Account Management: Assist customers with account-related queries, including account opening, maintenance, and closure processes, ensuring adherence to compliance regulations.

- Problem Resolution: Identify customer issues and work collaboratively with relevant departments to provide effective solutions in a timely manner.

- Product Knowledge: Maintain a comprehensive understanding of the company's financial products and services, including investment accounts, loans, savings plans, and insurance options, to provide accurate information to clients.

- Documentation: Ensure all customer interactions and transactions are accurately documented in the customer relationship management (CRM) system, maintaining confidentiality and data security.

- Client Education: Educate customers on product features, benefits, and usage to enhance their understanding and utilization of services.

- Feedback Collection: Gather customer feedback and insights to identify areas for improvement in service delivery and contribute to the continuous enhancement of customer experience.

- Team Collaboration: Work closely with team members and other departments to facilitate seamless service delivery and support organizational objectives.

### Qualifications:

- Education: Bachelor’s degree in Business Administration, Finance, or a related field is preferred.

- Experience: Minimum of 2 to 5 years of experience in customer service, preferably within the financial services industry.

- Skills:
- Strong verbal and written communication skills in both Arabic and English.
- Excellent interpersonal skills with a customer-focused approach.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in MS Office Suite and experience with CRM software.
- Strong problem-solving abilities and attention to detail.

- Knowledge: Familiarity with financial regulations, products, and services in the UAE market is advantageous.

### Personal Attributes:

- A positive attitude and a passion for providing excellent customer service.
- Ability to work independently as well as part of a team.
- Strong organizational skills and a willingness to learn and adapt to new challenges.

### What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.

If you are a motivated individual with a passion for customer service in the financial sector, we invite you to apply for the Customer Service Assistant position. Please submit your CV and a cover letter outlining your relevant experience to apply@emiratesrecruiter.com by 2024-09-13.

We look forward to welcoming you to our team!


Please inculde this job reference [32178-Customer Service Assistant] in the email when you send your application.

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