Senior Service Manager

Job Reference: 25680-Senior service manager
Company: RecruitArab - recruiter
Industry: Information Technology
Position: Senior Service Manager

Location: Dubai, UAE

Closing Date: 2024-09-10

Email Application to: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Senior Service Manager to join our dynamic Information Technology team in Dubai. The ideal candidate will have a strong background in managing IT services and leading a team of service professionals to ensure the highest level of customer satisfaction.

Responsibilities:
- Lead and manage a team of service professionals to deliver exceptional IT services to clients in Dubai and the surrounding areas
- Develop and implement service strategies to meet client needs and exceed service level agreements
- Monitor service performance and identify areas for improvement to enhance customer satisfaction
- Collaborate with cross-functional teams to ensure seamless service delivery and resolve any service issues in a timely manner
- Provide leadership and guidance to the service team to promote a positive and collaborative work environment
- Develop and maintain relationships with key clients to understand their business needs and provide customized service solutions

Requirements:
- Bachelor's degree in Information Technology or related field
- Minimum of 8 years of experience in IT service management, with at least 3 years in a leadership role
- Strong knowledge of IT service management principles and best practices
- Excellent communication and interpersonal skills
- Proven ability to lead and motivate a team to achieve service goals
- Experience working in a fast-paced and dynamic environment

If you are a strategic thinker with a passion for delivering exceptional IT services and leading a team to success, we want to hear from you. Please submit your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-10.


Please inculde this job reference [25680-Senior service manager] in the email when you send your application.

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