Customer Relationship Manager

Job Reference: 24316-Customer Relationship Manager
Company: RecruitArab - recruiter
Industry: Transportation and Logistics
Job Title: Customer Relationship Manager

Location: Al Ain

Industry: Transportation and Logistics

Closing Date: 2024-09-24

Email Application to: apply@emiratesrecruiter.com

We are seeking a Customer Relationship Manager to join our team in Al Ain. The ideal candidate will be responsible for managing and maintaining positive relationships with our clients in the transportation and logistics industry.

Key Responsibilities:
- Serve as the main point of contact for clients, addressing any inquiries or concerns they may have
- Build and maintain strong, long-lasting customer relationships
- Collaborate with internal teams to ensure client needs are met in a timely and efficient manner
- Develop strategies to increase customer satisfaction and retention rates
- Monitor customer accounts and provide regular updates to management
- Identify opportunities for upselling or cross-selling our services to existing clients
- Handle customer complaints and resolve issues in a professional and timely manner
- Stay up-to-date on industry trends and developments to better serve our clients

Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum of 3-5 years of experience in customer relationship management or a similar role in the transportation and logistics industry
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Proven track record of building and maintaining successful client relationships
- Proficiency in Microsoft Office Suite and CRM software
- Ability to work well under pressure and meet tight deadlines

If you are a results-driven individual with a passion for customer service and a background in transportation and logistics, we would love to hear from you. Please submit your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-24.


Please inculde this job reference [24316-Customer Relationship Manager] in the email when you send your application.

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