Customer Relationship Manager

Job Reference: 30819-Customer Relationship Manager
Company: RecruitArab - recruiter
Industry: Real Estate
Job Title: Customer Relationship Manager

Location: Al Ain, United Arab Emirates

Job Type: Full-time

Closing Date: 2024-09-18

Email for Applications: apply@emiratesrecruiter.com

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Job Summary:

We are seeking a dedicated and skilled Customer Relationship Manager to join our dynamic team in Al Ain's thriving real estate sector. The ideal candidate will play a crucial role in managing and enhancing our relationships with clients, ensuring their needs are met while driving customer satisfaction and loyalty. This position requires a proactive approach to customer service, a deep understanding of the real estate market, and the ability to work effectively within a team.

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Key Responsibilities:

- Client Relationship Management: Develop and maintain strong relationships with existing clients, ensuring exceptional service and support throughout their real estate journey.

- Communication: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on property listings, transactions, and market trends.

- Market Analysis: Stay informed about the local real estate market trends, property values, and competitor activities to provide clients with accurate and up-to-date information.

- Customer Support: Proactively identify customer needs and tailor solutions to meet those needs, resulting in enhanced customer satisfaction and loyalty.

- Feedback Collection: Gather and analyze client feedback to identify areas for improvement in service delivery and to enhance overall customer experience.

- Collaboration: Work closely with sales, marketing, and property management teams to ensure a seamless experience for clients from initial contact to property acquisition or leasing.

- Reporting: Prepare regular reports on client interactions, feedback, and market insights to inform strategic decision-making and improve service offerings.

- Networking: Attend industry events, conferences, and community activities to build relationships and promote the company's brand within the local real estate community.

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Qualifications:

- Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.

- A minimum of 4 years and a maximum of 8 years of experience in customer relationship management, preferably within the real estate industry.

- Proven track record of managing client relationships and delivering exceptional customer service.

- Strong interpersonal and communication skills, with the ability to build rapport with clients and stakeholders.

- Knowledge of real estate market trends and regulations in the UAE, particularly in Al Ain.

- Proficient in CRM software and Microsoft Office Suite.

- Excellent problem-solving skills and a customer-centric attitude.

- Ability to work independently and as part of a team in a fast-paced environment.

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Why Join Us?

This is an exciting opportunity to be part of a growing team in a vibrant real estate market. We offer a competitive salary, performance-based incentives, and opportunities for professional growth and development. If you are passionate about real estate and committed to delivering excellent customer service, we would love to hear from you!

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Application Process:

Interested candidates are invited to submit their CV and a cover letter outlining their qualifications and experience to apply@emiratesrecruiter.com. Please include "Customer Relationship Manager Application" in the subject line of your email.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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Note: This job description is subject to change based on organizational needs and the evolving nature of the real estate industry.


Please inculde this job reference [30819-Customer Relationship Manager] in the email when you send your application.

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