Customer Relationship Manager

Job Reference: 27744-Customer Relationship Manager
Company: RecruitArab - recruiter
Industry: Education
Position: Customer Relationship Manager

Location: Al Ain, UAE

Industry: Education

Job Type: Full-time

Closing Date: 2024-09-14

Email Address: apply@emiratesrecruiter.com

We are seeking a dedicated and experienced Customer Relationship Manager to join our team in Al Ain, UAE. As a Customer Relationship Manager in the education industry, you will be responsible for building and maintaining strong relationships with students, parents, and other stakeholders to ensure a positive experience and satisfaction with our services.

Responsibilities:
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Serve as the main point of contact for all customer inquiries, concerns, and feedback
- Coordinate with various departments to address customer needs and resolve issues in a timely manner
- Conduct regular meetings with students and parents to assess their satisfaction levels and gather feedback
- Organize and participate in events and activities to engage with customers and promote a positive image of the institution
- Analyze customer data and trends to identify areas for improvement and develop action plans
- Collaborate with marketing and sales teams to develop targeted campaigns and promotions to attract new customers
- Monitor and report on key performance indicators related to customer satisfaction and retention

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- [Number] years of experience in customer service or relationship management
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- Knowledge of the education industry is a plus

If you are a proactive and customer-focused professional with a passion for delivering exceptional service, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by the closing date. Thank you for your interest in joining our team!


Please inculde this job reference [27744-Customer Relationship Manager] in the email when you send your application.

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