Customer Service Operations Program Manager

Job Reference: 21715-Customer Service Operations Program Manager
Company: RecruitArab - recruiter
Industry: Pharmaceuticals
Position: Customer Service Operations Program Manager
Location: Dubai, UAE
Industry: Pharmaceuticals
Closing Date: 2024-09-27
Email Address: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Customer Service Operations Program Manager to join our team in Dubai. In this role, you will be responsible for overseeing the customer service operations program within the pharmaceutical industry.

Responsibilities:
- Develop and implement customer service strategies and programs to improve overall customer satisfaction and retention
- Lead a team of customer service representatives to ensure high levels of customer service and support
- Analyze customer feedback and data to identify areas for improvement and implement solutions
- Collaborate with cross-functional teams to streamline processes and enhance efficiency in customer service operations
- Monitor key performance indicators (KPIs) to track the success of customer service initiatives and make data-driven decisions
- Ensure compliance with industry regulations and company standards in all customer service operations
- Provide regular reports and updates to senior management on the performance of the customer service operations program

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- [number] years of experience in customer service operations within the pharmaceutical industry
- Proven track record of successfully managing customer service programs and teams
- Strong leadership and communication skills
- Excellent analytical and problem-solving abilities
- Knowledge of industry regulations and best practices in customer service operations

If you are a motivated and experienced professional with a passion for customer service excellence in the pharmaceutical industry, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-27.


Please inculde this job reference [21715-Customer Service Operations Program Manager] in the email when you send your application.

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