Customer Service Operations Program Manager

Job Reference: 26719-Customer Service Operations Program Manager
Company: RecruitArab - recruiter
Industry: Agriculture
Job Title: Customer Service Operations Program Manager

Location: Dubai, UAE

Closing Date: 2024-09-21

Email application to: apply@emiratesrecruiter.com

We are seeking a highly skilled and experienced Customer Service Operations Program Manager to join our team in Dubai. The ideal candidate will have a background in agriculture and a passion for delivering exceptional customer service.

Key Responsibilities:
- Develop and implement customer service strategies and programs to improve the overall customer experience
- Lead a team of customer service representatives to ensure high levels of customer satisfaction
- Manage customer inquiries, feedback, and complaints in a timely and professional manner
- Analyze customer service data and metrics to identify areas for improvement and implement solutions
- Collaborate with other departments to ensure seamless customer service operations
- Develop and maintain strong relationships with customers to drive loyalty and retention
- Conduct regular training and development programs for the customer service team
- Stay up to date on industry trends and best practices in customer service operations

Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years of experience in customer service operations, preferably in the agriculture industry
- Strong leadership and communication skills
- Proven track record of implementing successful customer service programs
- Ability to analyze data and make data-driven decisions
- Excellent problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple priorities
- Fluency in English; knowledge of Arabic is a plus

If you have a passion for customer service and a background in agriculture, we encourage you to apply for this exciting opportunity. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-21.


Please inculde this job reference [26719-Customer Service Operations Program Manager] in the email when you send your application.

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