Guest Services Manager

Job Reference: 26187-Guest services manager
Company: RecruitArab - recruiter
Industry: Information Technology
Position: Guest Services Manager

Location: Abu Dhabi

Closing Date: 2024-09-06

Email: apply@emiratesrecruiter.com

Job Description:

We are seeking a dynamic and experienced Guest Services Manager to join our team in Abu Dhabi. The ideal candidate will be responsible for overseeing all aspects of guest services within our Information Technology company, ensuring a seamless and enjoyable experience for all visitors.

Responsibilities:
- Manage the guest services team, including recruitment, training, and performance evaluations
- Develop and implement guest service policies and procedures to enhance the overall visitor experience
- Coordinate with other departments to ensure guest needs are met in a timely and efficient manner
- Handle guest inquiries, complaints, and feedback in a professional and courteous manner
- Monitor guest satisfaction levels and implement strategies to improve service quality
- Maintain accurate records of guest interactions and feedback for reporting purposes
- Collaborate with the IT team to implement technology solutions that enhance the guest experience
- Stay up-to-date on industry trends and best practices in guest services

Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- [Number of years] years of experience in guest services or hospitality management
- Strong leadership and communication skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office and other relevant software applications
- Ability to work well under pressure and adapt to changing priorities
- Knowledge of Abu Dhabi's tourism industry and cultural attractions

If you are a passionate and customer-focused individual with a background in guest services, we would love to hear from you. Please submit your resume and cover letter to apply@emiratesrecruiter.com by the closing date.


Please inculde this job reference [26187-Guest services manager] in the email when you send your application.

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