Customer Success Manager

Job Reference: 22694-Customer success manager
Company: RecruitArab - recruiter
Industry: Telecommunications
Position: Customer Success Manager
Location: Abu Dhabi
Industry: Telecommunications
Closing Date: 2024-09-24
Email Address: apply@emiratesrecruiter.com

Job Description:

We are seeking a dynamic and experienced Customer Success Manager to join our team in Abu Dhabi. The ideal candidate will have a passion for customer service and a background in the telecommunications industry.

As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services. You will work closely with our sales and product teams to onboard new customers, provide training and support, and identify opportunities for upselling and cross-selling.

Responsibilities:
- Build and maintain strong, long-lasting customer relationships
- Serve as the main point of contact for customers, addressing any questions or concerns in a timely manner
- Conduct regular check-ins with customers to assess their satisfaction and identify areas for improvement
- Collaborate with sales and product teams to onboard new customers and provide ongoing support
- Develop and implement customer success strategies to drive retention and growth
- Identify opportunities for upselling and cross-selling additional products and services
- Monitor customer usage data to proactively address potential issues and provide recommendations for optimization
- Gather customer feedback and communicate insights to internal teams to drive product improvements

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- [Random number] years of experience in customer success, account management, or a related field
- Proven track record of building and maintaining customer relationships
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-centric mindset
- Knowledge of the telecommunications industry is a plus

If you are a proactive and driven individual with a passion for customer success, we would love to hear from you. Please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-24.


Please inculde this job reference [22694-Customer success manager] in the email when you send your application.

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