Guest Services Manager

Job Reference: 31247-Guest services manager
Company: RecruitArab - recruiter
Industry: Construction
Job Title: Guest Services Manager
Location: Abu Dhabi, United Arab Emirates
Industry: Construction
Closing Date: 2024-09-29
Application Email: apply@emiratesrecruiter.com

Job Summary:
We are seeking a highly motivated and experienced Guest Services Manager to oversee the guest services operations for our construction site in Abu Dhabi. The Guest Services Manager will play a pivotal role in ensuring that all guests, including clients, contractors, and visitors, receive exceptional service throughout their experience on-site. The ideal candidate will have strong leadership skills, a customer-centric approach, and the ability to manage a diverse team.

Key Responsibilities:

- Guest Relations Management:
- Serve as the primary point of contact for all guest inquiries and concerns.
- Develop and implement strategies to enhance guest satisfaction and experience.
- Address and resolve guest complaints efficiently and effectively.

- Team Leadership:
- Recruit, train, and manage a team of guest service representatives.
- Conduct regular performance evaluations and provide feedback to team members.
- Foster a positive and collaborative working environment that emphasizes teamwork and excellence.

- Operational Oversight:
- Oversee day-to-day guest services operations, ensuring adherence to company policies and procedures.
- Monitor and evaluate service delivery to maintain high standards of guest care.
- Coordinate with other departments, including security, facilities management, and human resources, to ensure seamless operations.

- Event Coordination:
- Plan and execute guest-related events and activities on-site, such as client meetings, site tours, and open houses.
- Collaborate with project managers to ensure guest requirements are met during construction milestones.

- Reporting and Analysis:
- Prepare regular reports on guest feedback, service metrics, and team performance.
- Analyze data to identify trends and areas for improvement in guest services.

- Compliance and Safety:
- Ensure all guest services operations comply with health and safety regulations.
- Promote a culture of safety among team members and guests.

Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 5 years of experience in guest services or hospitality, with at least 2 years in a supervisory role, preferably within the construction industry.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Proficient in Microsoft Office Suite and experience with guest management software.
- Ability to work flexible hours and adapt to changing priorities in a fast-paced environment.

Desired Skills:

- Strong problem-solving abilities and conflict resolution skills.
- Exceptional organizational and multitasking capabilities.
- A proactive approach to guest service and a keen attention to detail.
- Cultural sensitivity and awareness, particularly in a multicultural work environment.

Benefits:

- Competitive salary and performance-based bonuses.
- Opportunity for career advancement within a growing company.
- Comprehensive health and wellness benefits.
- Work in a dynamic and exciting construction environment in Abu Dhabi.

If you are a dedicated individual with a passion for guest service and a proven track record in hospitality management, we encourage you to apply for this exciting opportunity.

To apply, please send your resume and cover letter to apply@emiratesrecruiter.com by 2024-09-29.

We look forward to reviewing your application!


Please inculde this job reference [31247-Guest services manager] in the email when you send your application.

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